Talk Time Archive

Talk Time Archive

The Talk Time Newsletter is a monthly multimedia publication made of original contributions from CCAS members. It can be accessed publicly.

Our aims are to:

  • increase public awareness of the Contact Centre industry 
  • provide a forum of thought leadership and experience sharing 
  • allow our members to promote what they do and who they are 

If you are interested in contributing to Talk Time, download the Contributor Kit to read more about it! 

Click on the subscribe button to get industry updates and monthly newsletter. 



February 2020 Edition 

October 2019 Edition 


August 2019 Edition 

June 2019 Edition 


March- April 2019 Edition

 February 2019 Edition 


November 2018 Edition

July 2018 Edition

  May 2018 Edition

January & February 2018 Edition


 November & December 2017 Edition 

September & October 2017 Edition 


August 2017 Edition 

July 2017 Edition 


June 2017 Edition 

May 2017 Edition 


April 2017 Edition

March 2017 Edition


February 2017 Edition

January 2017 Edition