People Management, Leadership & Engagement for Contact Centre & Service Management (2-Days)

Categories: Workshop

Equip your contact  centre professionals with the right tools to heighten their knowledge of today's dynamic customer environment and improve the performance, achieve superior results and create lasting Customer Experience.

Course Title: People Management, Leadership & Engagement for Contact Centre & Service Management 

Date: 10 & 11 September 2020, Thurs & Fri

Time: 9AM - 5:30PM (SGT)

Course Fee: S$1,385.65 (with GST) CCAS Members enjoy 10% discount

Target audience: VPs, Directors, General Managers, Branch Managers, Contact Centre Managers, Team Managers, Team Leaders, Quality Assurance, CX Roles, Human Resources

Course overview: : Drawing from our work with Managers & Team Leaders around the world we designed this program to help Management Team Members understand the practices, behaviours & practical ideas to lead and engage their people

We work through 4 modules to build know-how & skill specifically designed for the Customer Contact industry:

  1.  Leadership & Management
  2.  The Roles & Responsibilities of Managers & Team Leaders
  3. Performance Management & Conversations
  4. Employee Engagement & Culture

Facilitator: Daniel Ord

A CXPA Recognized Training Provider, 30-year industry veteran and internally renowned Trainer in Customer Experience, Contact Centres and Customer Service.

Click here to to learn more about Daniel Ord

Click here to viewTestimonials for training by OmniTouch International

Virtual Delivery:  Zoom Platform. Registered Participants will be advised on the log-in details

Essentials: Hard copy Course Book with Exercise Guide



CCAS Cancellation Policy: 

All confirmed registrations are not entitled to any cancellations. A replacement is required in the event that the registered participant is not able to fulfill his/her attendance for the workshop.

2020-09-10 09:00:00
2020-09-11 17:30:00