1. Service Recovery
Thursday, July 17, 2008

Event Speakers
Daniel Ord


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2. Old Folks Visit and Welfare
Friday, July 18, 2008

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3. Workforce Management
Thursday, July 31, 2008

Event Speakers
Julie-Ann Hazlett


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4. Site Visit to CPF Contact Centre
Friday, August 01, 2008

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5. Time / Priority Management
Tuesday, August 05, 2008

Event Speakers
Michael Low


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6. Telephone Etiquette
Thursday, August 07, 2008

Event Speakers
Saru


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7. Dimension Data Global Benchmarking
Wednesday, August 13, 2008

Event Speakers
Karina Majid


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8. Selection and Interviewing Skills
Friday, August 22, 2008

Event Speakers
Ian Northmore


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9. Becoming A Peak Performer in Contact Centre
Tuesday, September 09, 2008

Event Speakers
Michael Low


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10. Customer Engagement
Thursday, September 11, 2008

Event Speakers
Simon Murphy


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11. 2008 Study Trip to Sydney
Tuesday, October 07, 2008

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