1. Developing Teams in Contact Centre
Wednesday, July 22, 2009

Event Speakers
Corina Yong


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2. Selecting the RIGHT KPIs to Measure and Improve Agent Performance
Thursday, July 23, 2009

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3. Handling DIFFICULT performance issues
Friday, July 24, 2009

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4. Pandemic Preparedness in the Light of H1N1
Wednesday, July 29, 2009

Event Speakers
Dr Robert Allen


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5. Outsource VS Insource
Thursday, July 30, 2009

Event Speakers
Benjamin Ong


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6. How to increase profitability with upselling
Friday, July 31, 2009

Event Speakers
Daniel Ord


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7. Interpreting Your Financial Statements & Results
Friday, August 14, 2009

Event Speakers
Daniel Ord


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8. SingTel Mobile- SILVER Awards Winner Best Contact Centre of the Year (Under 100 seats)
Friday, August 21, 2009

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9. CCAS Symposium 2009
Thursday, August 27, 2009

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10. Diagnosing and overcome employees performance issues
Tuesday, September 15, 2009

Event Speakers
Sumadi


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11. How to make meeting work for you
Wednesday, October 21, 2009

Event Speakers
Simon Murphy


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