Contact Centre Association of Singapore

Mission Statement

To deliver value and reach of enterprise-wide customer experience in the contact centre industry through Thought Leadership, Education and Research

To develop the awareness and professionalism of the contact centre industry in Singapore through Networking, Education and Research

1.	To establish CCAS as a Thought Leader in Asia Pacific
2.	To be recognized as the Asia Pacific Consultant for the CC industry
3.	To help organizations in primary site selection in the region (KPO)
4.	To work with the Singapore Government and organizations to market CC education and the industry as a profession
5.	To develop talent to manage virtual teams

1.	To make Singapore the hub for the CC industry in Asia Pacific region
2.	To raise awareness of the CC industry within and outside the industry
3.	To raise standards of professionalism in the CC industry
4.	To develop self-regulating standards
5.	To have industry representation at government levels