The Contact Centre Association of Singapore (CCAS) is a non-profit, independent organization which aims to harness existing expertise and promote the development of a world-class contact centre industry in Singapore and across the region. Its mission is to develop the awareness and professionalism of the contact centre industry through networking, education and research. Today, the Association has established itself as the representative and is a platform to exchange ideas to deliver value and reach of enterprise–wide customer experience in the industry in Singapore. Visit www.ccas.org.sg or call +65-(6266 8228) to find out more about us.