Concerto Software, the founder of the contact center industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers.  Each day,  companies around the globe conduct more than 50 million customer interactions  using Concerto Software's flexible, reliable solutions for automatic call distribution (ACD),   predictive   dialing,   workforce management, analytics, interactive voice response (IVR) and multi-channel contact. Headquartered in Westford , Mass. , Concerto Software has operations across the Americas , Europe and Asia Pacific. For more information, visit www.concerto.com .

GN Netcom is a world leader in hands-free communications technologies. By working in close partnership with customers, GN Netcom has become a leading provider of high-quality headsets and related products and offers a state-of-the-art product line for both corded and wireless hands-free solutions.

Founded in 1987, GN Netcom has facilities on four continents, and its products are sold in more than 80 countries worldwide. The company provides a broad portfolio of corded and wireless headset solutions, solution suites, amplifier/computer solutions as well as value-added services to meet the needs of people working in contact centres and offices of any size.

Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key   business   objectives   by   tying   together   customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com .

Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com.

Whether you are looking for a state-of-the-art IP telephony system, robust contact center facility, dynamic enterprise networking solutions or reliable wireless equipment, NEC delivers the optimum solutions available in the market.

With thousands of successful contact center deployments around the world, NEC is a core technology provider in the strategic deployment of integrated technology and software solutions for businesses of all types and sizes. NEC's objective is to help customers achieve and exceed their business goals by providing them with communication technologies that offer broader scope in function, wider range in flexible product and service choices, and an open migration path to future technologies - Empowered by Innovation. www.nec.com.sg

OmniTouch is Asia 's leading education, research and consulting group for the Contact Centre industry and a pioneer in delivering international calibre and standards with local presence and expertise across the region.

OmniTouch's c redentials include   exclusive   status as  the Global   Partner, Asia  of  the   Incoming   Calls Management Institute (ICMI), membership in the select CIAC Certification Training Consortium for delivery of CIAC Certification and the Official Mystery Shopper Evaluator for the 1 st and 2 nd Regional Call Centre Awards held in Singapore . www.omnitouch.biz

Touchbase is a technology services company. We operate globally to deliver tangible business benefit through the innovative use of technology, focusing specifically on corporate networks and contact centres. We have successfully delivered solutions in these client environments for the last 12 years and currently manage the requirements of over 1000 national and multinational organisations. We've built our reputation on speed, flexibility and commitment to excellence. Our extensive experience working with clients all over the world, combined with our unparalleled knowledge of advanced communications technologies, gives us the ability to add significant and immediate value to our clients. www.touchbase.com.sg

NICE is the global provider of advanced solutions that help organizations extract meaningful insight from interactions. Customer calls and other multimedia interactions (such as emails) reaching contact centers contain information that, when analyzed, can offer both the contact center and the whole organization valuable insights. www.nice.com

Serviont has revolutionized customer experience through its Contact Center suite of products, solutions and systems integration services. With a firm commitment to delivering consistent value to customers, Serviont seeks to be the preferred global partner to enhance the Business Response Systems of organizations worldwide.Serviont has successfully helped re-engineer the business response systems of corporations across sectors - Banking & Finance, Insurance, Outsourced Call Centers, Telecom, Government and Transportation. www.serviont.com