| The Malaysian Customer Relationship Management and Contact Centre Association |
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The Malaysian Customer Relationship Management and Contact Centre Association (CCAM) was inaugurated in September 1999 and since then it has been at the forefront of professional services and support to the industry. CCAM's mission is to improve and develop the awareness and professionalism of the customer relationship management (CRM) and contact centre industry in Malaysia through networking, education and research. It is a strategic think-tank, an educational platform, and a progressive establishment geared towards constantly improving the caliber of the local CRM and contact centre industry. Dedicated to best practices, it is organized by key CRM and contact centre professionals and continues to date with a passion for the development of the industry. The highlights of 2005 activities |
| would be the 5 th Contact Centre Awards given to private and public organizations during its annual dinner, monthly events tea talks, National Conference, monthly visitations to different contact centres, and contribution to government policy. Watch out for more announcements of 2005 activities at our website, www.ccam.org.my or contact our Secretariat at 6(03) 7118 2065 for more information. |
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| Call Centre Industry Association |
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The Call Center Industry Association ( Thailand ) is a not for profit organization- launched in Bangkok in February 2005. It is run by industry professionals on a voluntary basis. The Chairperson of the Association is Deirdre Hutchinson who has over 12 years international experience in managing, consulting and training in the Call Center Industry. The CCIA's mission is to promote and give recognition to the Call Center industry in Thailand and those who are employed in Call Centers; to actively promote continuous professional development of contact centre professionals; to provide professional standards and skills recognition, to provide research and benchmarking data and to provide a forum for knowledge sharing and networking across the induatry. |
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| Call Centre Association Hong Kong |
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Call Centre Association is a non-profit making organisation representing the entire online customer service and interactive industry in Hong Kong. We are committed to supporting our members in achieving consistent quality improvements and productivity enhancements in their operations of customer service and interactive centres, and hence improving customer satisfaction. |
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