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Chairmans Message
     
   
 

Call Centers play a mission critical part of any modern business operation. Today's management recognizes that Call Centers are the new frontline that is not just a cost center but also a revenue generator. Call Centers are no longer just a community, but now a dynamic and important industry on the move.

It gives me great pleasure to announce the 4th Annual CCAS Call Center Awards for 2004 which are the highest industry accolade for the Call Center Industry in Singapore. We acknowledge the important contribution of Call Centers to the Singapore economy and recognize the best Call Centers and Individuals who are pushing the performance envelope. This prestige awards presentation will be a black tie Gala Dinner event to be held at the Shangri-la Hotel on 5th November 2004.


In conjunction with the 4th Annual CCAS Call Center Awards, I am also very excited to announce the inaugural Regional Call Center Awards. Through close collaboration with the Hong Kong Call Center Association (HKCCA) and the Call Center Association of Malaysia (CCAM), we are proud to bring the competition to a Regional level where we will recognize the "Best of the Best" in the three corporate categories - Best New Call Center, Best Call Center below 50 seats and Best Call Center above 50 seats.

On behalf of the Executive Committee of the CCAS, I strongly encourage you to nominate your call center & employee to participate in this prestigious Call Center Awards and look forward to seeing you at the Awards Presentation to acknowledge and celebrate the best performances in Singapore and the Region.

Most important of all, we look forward to your continued support in developing Singapore and the Region into a Center of Excellence where the best Call Centers and
best talents are found.


Sam Haggag
Chairman
Contact Centre Association of Singapore

 
   

About CCAS
   
 


An Organisation Put Together By The Industry For The Industry

In today’s business environment, transactions are increasingly conducted beyond the boundaries of space and time. The call centre is a good example of such virtual office that help companies save on costs and improve their productivity and customer service. Located at the heart of Southeast Asia, Singapore’s unique location, advanced information technology infrastructure, skilled and multilingual workforce and pro-business environment continue to attract a number of world-class centres to be set up in Singapore.

The Contact Centre Association of Singapore is a non-profit, independent organization set up in Singapore in 1998. It was initiated by a group of industry professionals with aims to harness existing expertise and promote the development of a world-class call centre industry in Singapore. Its mission is to develop the awareness and professionalism of the call centre industry in Singapore through networking, education and research. Today, the council has established itself as the representative of the call centre industry in Singapore.

The Contact Centre Association of Singapore would like to express our heartfelt thanks to our sponsors, Official Auditor, Awards Chairman, Singapore & Regional Judges in supporting the CCAS 5 th Annual Call Centre Awards and the 2nd Regional Call Centre Awards (Hong Kong/Malaysia/Thailand/Singapore) 2005.
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